Thanks so much for stopping by! I appreciate your interest and if you choose to do some shopping with me, I'll do as much as I can to make your experience a great one! I strive to use excellent materials and techniques and am happy to explain and describe what I do as much as possible--if something isn't clear, please contact me directly.
I have a stand-alone website at http://www.WillOaks.Studio I move seasonal pieces there if you’re looking for a listing that isn’t here on Etsy. And most of the listings here are also listed there. You’re welcome to checkout as a guest there: the site is hosted by Etsy & they handle payments.
Unless noted otherwise, silver metal used (wire, findings, beads) is solid sterling or fine silver--Silver plated findings have been included where needed and where cost is an issue. Gold is 14-20 gold-filled with a core of jeweler's brass--by weight, gold-filled is 20% gold and is much thicker than plated gold.
I'm so happy for the wonderful customer support I've received here as I approach my 14th year on Etsy. Thank you! I'm always convo-friendly to answer your questions and to hear your comments.
Find out what's behind my studio on Etsy with a peek at my Instagram feed:
Legal “fine print”-
Copyright © 2007-2022, Karen Stahlecker AKA WillOaksStudio
WillOaks Studio original designs are not to be re-distributed, copied, imitated, or misappropriated in any way. All Rights Reserved.
All photos belong to Karen Stahlecker and may not be reproduced without permission.
Insider Info--Folks who have purchased from me are added to my Newsletter mailing list and special offers are sent every once in awhile with great deals and advance news of new collections and works!! Drop a convo or a note to me at WillOaksStudio(at)aol.com if you'd like to be added to my "insiders" mailing list or go sign up on my blog!
Etsy direct checkout offers a range of secure payment methods. I reserve the right to cancel your order if payment arrangements are not made within 24 hours of your purchase and I will not ship your order until payment has cleared. Required state sales taxes are automatically added to invoices & remitted to the states. International purchases DO NOT ALWAYS include payment of any VAT, customs fees, or handling costs—these are often collected where required by your country at the destination. Please check local regulations & your Etsy receipt for details.
Cancellations are possible within 24 hours or less by contacting me through my shop. Layaway and payment plans can be arranged by contacting me. Special orders are accepted with a minimum of 1/2 deposit when placing the order & the balance is due prior to mailing
I will ship to the address you have listed with your order (can include sending gifts directly for you!) unless you contact me to make or confirm different arrangements. All U.S. orders are mailed "USPS First Class Parcel" which includes a tracking number. Mailing upgrades are available to purchase, U.S. only.
Pieces shown "ready to ship" are usually mailed within 1 to 2 business days. "Made to Order" pieces require extra time, depending on the order. You'll be notified when your piece has been mailed.
International orders do NOT always include prepaid VAT, taxes or customs fees. These are often collected from the customer upon delivery. I am not responsible for any delays due to customs or other mail delays.
Please contact me if you have any questions or comments about your order. I really appreciate your business.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I want you to be thrilled with my pieces and will refund items returned within 14 days of receipt provided they are in their original, unworn condition. Contact me within 7 days of receipt to confirm return procedure. Returns may require a 3.5% restocking fee and the refund does not include shipping charges. Custom work and bespoke orders are generally not returnable. Please photograph any shipping damages so I can file insurance claim forms.
Thanks again for visiting and for your interest in my work!!
Every piece ordered is sent in my signature packaging-velvet bag or box-with a satin tie & glass bead to embellish. A complimentary gift card-including your personal message-can be included (add info in notes to seller) & I can ship gifts directly to your loved one-use their name & address in "ship to" information.
Please contact me directly for information on wholesale or consignment orders and information at willoaksstudio (at) aol.com