Add to your order to expedite shipping--typical time in this mode, which includes tracking, is 1 day to overnight, depending on when your order is placed, when payment clears at check out, and the distance of shipping needed.
Etsy direct checkout offers a range of secure payment methods. I reserve the right to cancel your order if payment arrangements are not made within 24 hours of your purchase and I will not ship your order until payment has cleared. Required state sales taxes are automatically added to invoices & remitted to the states. International purchases DO NOT ALWAYS include payment of any VAT, customs fees, or handling costs—these are often collected where required by your country at the destination. Please check local regulations & your Etsy receipt for details.
Cancellations are possible within 24 hours or less by contacting me through my shop. Layaway and payment plans can be arranged by contacting me. Special orders are accepted with a minimum of 1/2 deposit when placing the order & the balance is due prior to mailing
I will ship to the address you have listed with your order (can include sending gifts directly for you!) unless you contact me to make or confirm different arrangements. All U.S. orders are mailed "USPS First Class Parcel" which includes a tracking number. Mailing upgrades are available to purchase, U.S. only.
Pieces shown "ready to ship" are usually mailed within 1 to 2 business days. "Made to Order" pieces require extra time, depending on the order. You'll be notified when your piece has been mailed.
International orders do NOT always include prepaid VAT, taxes or customs fees. These are often collected from the customer upon delivery. I am not responsible for any delays due to customs or other mail delays.
Please contact me if you have any questions or comments about your order. I really appreciate your business.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I want you to be thrilled with my pieces and will refund items returned within 14 days of receipt provided they are in their original, unworn condition. Contact me within 7 days of receipt to confirm return procedure. Returns may require a 3.5% restocking fee and the refund does not include shipping charges. Custom work and bespoke orders are generally not returnable. Please photograph any shipping damages so I can file insurance claim forms.
Thanks again for visiting and for your interest in my work!!
Every piece ordered is sent in my signature packaging-velvet bag or box-with a satin tie & glass bead to embellish. A complimentary gift card-including your personal message-can be included (add info in notes to seller) & I can ship gifts directly to your loved one-use their name & address in "ship to" information.
Please contact me directly for information on wholesale or consignment orders and information at willoaksstudio (at) aol.com